This policy outlines when and why we collect personal information about our customers, how we use it, the conditions under which we may disclose it to 3rd party companies and how we keep it secure.
This policy may be updated from time to time, any changes will be displayed here, so users and customers are encouraged to check here occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.
Any queries or concerns about this policy and other privacy practices should be address by email to firstname.lastname@example.org. Alternatively, you can contact the telephone number displayed on the main homepage.
Who are we?
We are Flexi Direct Holidays, a B2C flight consolidator who specialise is offering competitively priced flights, hotel, holidays and other travel related ancillaries. Flexi Direct Holidays is a trading name of Flexi Vacations Ltd (no. 10428495). The registered address is 1 Pegasus House Pegasus Court, Tachbrook Park, Leamington Spa, Warwickshire, United Kingdom, CV34 6LW..
How do we collect information from you?
Flexi Direct Holidays will collect information from you when you make a booking with us, while you use our website, and if you register to receive marketing material from us.
What type of information is collected?
The personal information we collect will include:
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How is your information used?
We may use your information to:
Flexi Direct Holidays reviews our data retention periods for personal information on a regular basis. We may be legally required to hold some information for a period of time. We will hold your information in our systems for as long as required for the relevant activity, or as long as is set out in any relevant agreements or contracts you hold with us.
Who has access to your information?
Flexi Direct Holidays does not and will not sell or rent any personal information to third parties.
Flexi Direct Holidays will only share specific customer information with any 3rd parties for the purpose of marketing activities.
3rd Party Providers working on our behalf: We may pass your information to one of our 3rd party service providers, agents, subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf (for example to notify you of schedule changes to your flights). However when we use 3rd party providers, we will only disclose the information that is necessary to deliver the service. Flexi Direct Holidays has contracts in place to ensure that your information is kept secure and not to be used for their own marketing purposes.
When you make a booking with us, your payment by card is processed by a 3rd party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any queries regarding this, please contact us.
You have a choice about whether or not you want to receive marketing information from us. If you do not want to receive any direct marketing communication from us, then you can not opt-in at the time of booking. You can also request to be removed from any marketing material by contacting us at email@example.com. The easiest way, is to unsubscribe from any material using the unsubscribe link at the bottom of any email – this is actioned automatically when you request it.
We will not contact you for marketing purposes by email, phone or text unless you have given us you prior consent.
How you can access and update your information
Flexi Direct Holidays want your information to be as up to date and accurate as possible. If you would like to update your information, you can do so by contacting us on the methods above.
We will normally comply with your request at no cost. However, if the request is manifestly unfounded or excessive, or if it is repetitive, we may contact you requesting a fee. This fee must be paid in order for us to comply with the request. The fee will be determined at the relevant time and will be set at a level which is reasonable in the circumstances.
What security is in place to protect your information?
When you use any of our websites or brands, we make every effort to ensure that you are securely transmitting data, including card details, using a secure SSL encryption. When you are on a secure page, a lock icon will appear in your web browser, and the URL will begin with https:// instead of http://.
Any non-sensitive data may be transmitted over a non-secure url, and this cannot be 100% guaranteed secure. As a result, while Flexi Direct Holidays strives to protect your personal information, you transmit any of this information at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone not associated with your company and that you request we update it routinely, or if you suspect you require us to do so.
Flexi Direct Holidays performs routine internal and external vulnerability scans to test its network and regularly audits the security of it’s 3rd parties – all in an effort to protect the information we hold and prevent intrusion.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website.
What are cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
We use the following types of cookies on our website:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
By using our website, you agree that we can place these types of cookies on your device.
To find out more information about cookies, please visit www.allaboutcookies.org.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
This policy was last updated May 2018.